Customer Service Agent - Puchong
Description
1) Handling incoming calls
2) Update SPIRIT on every calls handled for history purpose
3) Monitor RTM monitoring tools – Send number for suspend & Send number for activation
4) Follow up cases (Respond time 1 hour)
5) Checking email
6) Follow up Call to customers (Respond time 1 hour)
- Checking customer balance
- Checking transaction status
- Top up for customer
- Follow up cases in SPIRIT & Webcare
- Escalation to Operation Team (eg: system error, etc.)
If you have the desire to achieve and look forward for high commission scheme job, contact us at 03- 2282 5392 or email your resume to talent@serimahligai.com
Category:
Job Recruitment,
puchong
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