Operation Manager Reservation Career Opportunities - Madinat Jumeirah Dubai

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Salary: -
Location: Dubai
Date: 03/12/2008 12:00
Employer Type: Hotel
Recruiter: Jumeirah
email: recruitment@jumeirah.com

The Hotel
Madinat Jumeirah - A resort of unique qualities where everyone and everything is considered.
The resort is a magnificent tribute to Dubai's heritage and is styled to resemble an ancient Arabian citadel. Luxurious and ornate, combining the height of opulence with an overwhelming sense of tradition. Meandering waterways transport guests to all parts of this intricate city of senses. Two grand boutique hotels, courtyard summer houses, a traditional souk, the Talise Spa, the region's leading conference and banqueting centre, unlimited recreational facilities and the superlative Quay Healthclub - all this and more combine to make Madinat Jumeirah the most fascinating Resort in the world.

Job Description
The role
- Reporting to the Director of Revenue, the Operations Manager assists in the day to day running of the department including leading and developing a team of two Reservations Managers, two Assistant Reservations Managers and 25 Sales Agents, through the following:
- To carry out regular spot checks within the department to ensure that standards outlined in the SOPs are adhered to.
- To ensure that all concerned departments are aware of all ongoing promotions and booking procedures.
- Assist in training the department staff according to the Standard Operations Policies and Procedure.
- Identifies end evaluates business trends & needs and uses this information to set and review departmental objectives.
- Continuously monitors and measure telephone manners, handling of VIP guests and general operational performance of reservations staff.
- Ensures all Visa requests for hotel guests are submitted as and when reservations are made with all appropriate documents.
- To carry out and supervise the regularity of appraisals for the entire team by utilizing proper formats.

Experience required
- Total 8 years of experience in Reservations
- Front Office background is essential
- 3 years experience on a management level in a large 5* hotel or reservation call centre environment

Personal details & Skills
- Speak and write fluently in English
- Full knowledge of Fidelio Front Office or Opera is a must
- Good knowledge of Word and Excel
- Telephone selling skills
- Knowledge of revenue management is a must
- A proven track record of managing a team including motivation
- Capable of working in a busy environment

Coaching skills
- Good communication skills at all levels
- Outgoing personality
- Intuitive & curious
- Ability to build client relationships (internally as well as externally)
- Open to change
- Flexible on working hours
- Ability to multi-task
- Work well under pressure
- Ability to prioritize

Education & Qualification
• Hospitality diploma or bachelor degree
• Additional trainings/ certificates within reservations/ revenue management

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