Lowongan kerja Customer Service dan Marketing di AGB Nielsen

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VACANT POSITION

Job Title : Client Service Executive

Department : Marketing and CS Department

Job Summary:
Maintain a client service orientation by managing day-to-day
administration of client service and coordinating on analysis and
reporting of assigned research projects.

Client Servicing
* Maintain an accurate, complete, up-to-date and insightful
client business profiles to be shared with senior management
* Serve as primary contact to client contacts on ad-hoc analyses
and understand and respond to questions on content, basic data
issues/questions, report generation, etc.
* Assist senior staff in delivering quality services to clients
and ensure the services provided to clients are timely and precise
according to client business needs and specifications and at the same
time meeting the company's quality standards
* Unsupervised on-site presence which includes responsibilities
on data requests, technical basic support and analysis
* Communicate client needs to appropriate team members
* Provide "in office" research, administrative and operational
support to senior staff
* Be directly accountable for work conducted for their nominated
clients in terms of analyses, charting, etc
* Ensure client service deliverables are aligned with the
regional client service standards

Functional / Technical
* Maintain an accurate and up-to-date knowledge on research
techniques and applications
* Provide value-added analyses and respond to special requests
* Integrate multiple data sources to answer business issues
* Manage assigned project independently
* Perform quality checks on all reports for alignment to
request, accuracy and correctness
* Ensure standard operating procedures within area of
responsibility are observed
* Recommend improvements in work processes within area of
responsibility

Typical Position Pre-requisites:
* S-1 from reputable university
* Minimum 2 years experience in multinational company
environment
* Familiar with Media Industry especially Television Industry
* Basic knowledge of statistics
* Entry level knowledge of research techniques and methodologies
* Working knowledge of common Microsoft Office applications


Please send your application letter and resume to:
HRD Department - AGBNielsen
recruitment@id.agbnielsen.net


Put the position code CSE in the E-mail Subject

Applications will be closed on 22 January 2009