Customer Service Officer Needed at Jalan Raja Chulan, KLCC

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Times Management Consultancy, we are a well established executive search firm based in Mid Valley City, KL.

Our client is a leading global financial institution with specialized in banking, investment, insurance, fund management. In line with their expansion plan, they are seeking high quality candidate to join their successful team as a Customer Service Officer.

Working location: Jalan Raja Chulan, KLCC

Working hour: 8.30am - 5.30pm, Monday to Friday only

Remuneration: Up to RM 1800 with 2 months contractual bonus

Responsibilities:

• A positive, outgoing person with excellent customer service skills that can make the caller's first impression on the company, an experience to remember
• Resolves problems by clarifying issues; researching and exploring answers with alternative solutions; implementing solutions & escalating unresolved problems
• Provides customer satisfaction through effective and timely resolution of a variety of customer inquiries
• Continuously strive to develop and maintain customer rapport and satisfaction
• Responsible in taking ownership and its confidentiality for all calls

Requirements:

• SPM / STPM / Diploma holder in any field
• 1 or 2 years working experience in Call Center or Customer Service field
• Freshgraduates are welcome to apply as training will be provided
• Good listening skill and have a positive mindset
• Able to speak well in Mandarin, English & B. Melayu

Interested candidate, please forward your detailed resume to paulho@timesconsult .com

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